CUSTOMER SUPPORT • AGENTIC AI

Autonomous Zendesk Support Crew

Multi-agent support system reading complex technical tickets, querying internal knowledge bases, and executing refund/tier escalations autonomously.

Problem Statement

A high-growth B2B SaaS platform was overwhelmed by 12,000+ monthly customer support tickets, leading to 24-hour response delays and declining customer satisfaction scores.

Solution & Architecture

Rohit implemented an **AutoGen + Pinecone Support Agent System**:

  • Ticket Diagnosis Agent: Parses incoming Zendesk tickets, categorizing issues by urgency and sentiment.
  • Execution Agent: Queries internal API endpoints to issue billing refunds or reset user credentials without human agent intervention.

Verified Customer Testimonial

"Rohit's Zendesk support agents handle 65% of our incoming tickets end-to-end without human involvement. Our average resolution time dropped from 24 hours to 3 minutes. Rohit is an extraordinary AI consultant."

Jean-Luc Dupont

Quantifiable Results

65%
Tickets Resolved
3 mins
Avg Resolution
4.9/5
CSAT Rating

Project Specs

Category: Support Automation AI
Status: Active Production
Architect: Rohit
Tech Stack Used
AutoGen Zendesk API Pinecone

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